Update: I moved to Databricks in April 2022 where I work on AI and machine learning-related docs. I have more freedom to test and implement content strategy techniques. Hooray!

Carolyn J. Gronlund is the machine learning tech writing manager and content strategist for the Databricks documentation team.

Previously, she was the technical documentation manager for machine learning and AI at Microsoft Corp, where she also consulted on SEO and content strategy for Microsoft Docs. (See Big ships turn slowly.)

Her guidance on content strategy is based on industry best practices and her unique application of content marketing techniques to technical documentation. The practices she recommends are validated by measurable improvements to tech doc performance.

Follow her here and on LinkedIn.